Privacy Policy - Smart Shopping Assistant

Welcome to the Privacy Policy for the Smart Shopping Assistant ("we", "our", or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our application integrated with Salla and Zid stores.

Section 1

Information We Collect

When you use the AI Shopping Assistant, we may collect the following types of information:

Store Data: Product catalogs, inventory levels, pricing, and store configurations necessary to provide AI-driven product recommendations.
Chat Data: Conversations between the AI and the end-users (shoppers) to improve recommendations, resolve queries, and facilitate product discovery.
Usage Analytics: Information on how you interact with our widget, including clicks, viewed products, and cart additions, to provide analytics to merchants.

Section 2

How We Use Your Information

The collected data is used for the following purposes:

To power the AI Shopping Assistant's search and recommendation engine.
To provide merchants with dashboard analytics regarding chat usage and missed product queries.
To maintain, improve, and personalize our services.
To ensure security and prevent fraudulent activities.

Section 3

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

With service providers that host our infrastructure (e.g., database providers, LLM providers).
If required by law or to respond to legal processes.
To protect the rights, property, or safety of our users, the public, or our company.

Section 4

Data Retention and Security

We implement industry-standard security measures to protect your data. We retain chat logs and usage analytics for as long as necessary to fulfill the purposes outlined in this policy, after which it is securely deleted or anonymized.

Section 5

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. Merchants can manage their data and disconnect the app at any time via their Salla or Zid partner portal.

Section 6

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team at contact@nexumind.com.