Everything you need to know about the Smart Shopping Assistant.
1
What is the Smart Shopping Assistant?
Smart Shopping Assistant is an intelligent chatbot designed to help your customers discover products, compare features, and find exactly what they are looking for directly within your Salla or Zid storefront.
2
How does the app integrate with my store?
Once installed from the app store, it automatically syncs your active product catalog and adds a customizable chat widget to your storefront. There is no manual coding required.
3
Do I need to manually update the AI when I add new products?
No. The app automatically listens to webhook events from Salla and Zid. Whenever you add, update, or delete a product, the AI's knowledge base is updated in real-time.
4
How is the usage billed?
Usage is based on the number of chat requests your store processes. We offer a generous free tier, and various premium tiers with higher monthly request limits and advanced analytics features.
5
Can I customize the look of the chat widget?
Yes, you can customize the chat widget's appearance, including colors, greeting messages, and welcome suggestions directly from the merchant dashboard in your partner portal.
6
Who do I contact for support?
If you need technical assistance or have questions about your account, you can reach out to our support team at support@nexumind.com.